Frustrated with my Pain Specialist!!
I am very frustrated with my pain specialist and cannot believe the control on peoples lives that they have. Because of my recent experience with them has made my belief come true. I recently called my specialist (approx 2 weeks ago) asking if I could come and speak with the doctor sooner as my pain is worsening. I haven't seen this specialist in 3 months. The receptionist stated "I highly doubt it because he is very busy. I can't get you in sooner" I asked her if I could at least be placed on the cancellation list because I am on a medical leave now because of being too ill to work even. I reclarified and stated that "my pain is worsening and because I can't get in sooner I will have to suffer until I see him?" She stated "That's correct." So, I got placed on the list awaiting a call that never happened. I tried to suck it up and go on with life trying to hide the increased pain.
A week later, my husband walked into our bedroom to find me laying on the bed crying in pain. He asked me if I spoke with my pain specialist about this and I informed him that I tried to call them last week. Well he proceeded to take matters in his own hands as I was in bed crying. Unbeknownst to me, he called the office asking to speak with the pain specialist. The doctor never got on the phone and the receptionist stated "she needs to take her muscle relaxers". My husband apparently told them that my pain was worse and that he wanted to talk to the doctor and since the doctor did not care about his patients then maybe "we" should start looking for another pain specialist.
Well, the other night during a conversation, I asked my husband what exactly did he say to the clinic and he told me. The following morning, I called the clinic and asked about my upcoming appointment. The receptionist stated "well your husband called and said that you might be looking for another pain specialist, so we cancelled your appointment." I stated "How could you cancel an appointment without approval from ME the patient? My husband is not the patient and this should have been clarified first and I should have been notified." I proceeded to ask the receptionist when the next appointment would be. She stated a date which was 3+ weeks past my "supposed to be" appointment. I said "I have to wait 23 days to see the doctor again?!! When it wasn't me who cancelled?" I asked her "well then since I have to wait this long does my family practitioner continue the care and control my medications until I can see Dr. ___"?? She stated "Well you can't get any medications only thru us because of the contract." I yelled at this point (I'm sure) "You mean to tell me that not only did you cancel my appointment but you are telling me that I have to go without medications for 23 days?" She stated "That's correct. Hold on let me talk to the doctor... (on hold for 5 min)... Yes, he said that you have to wait until you see him next to get any meds." I was extremely frustrated at this point and yelled "WHAT CONTRACT?!!" She stated "The contract that you signed stating that only our office can control your medications. Hold on one sec and let me pull it up..... (on hold again).... Uh.... Well....I don't know why..... Uh...this has never happened before.... But... I guess we don't have a signed contract with you." I stated to clarify "You mean to tell me that I have to wait for 23 days and suffer in pain and possibly end up in the ER this weekend from severe pain because I need to wait to see the Dr??" She stated "That is correct." I stated "BUT since you don't have a contract with me, my family Dr. can continue with my care and give me the medications that I rightfully deserve until I see Dr. ____?" She stated "You have to wait until you see the doctor." I stated very clearly to get this straight "I have to wait to see the Dr. and wait for the meds but since you don't legally have a binding signed contract with me I can get my meds that I deserve thru my family doctor, IS THAT CORRECT??!!" She stated "I guess that's correct. But we need you to sign that contract the next time you come in. I have you on the cancellation list and you'll have to sign that contract."
This is wrong in so many ways!! Not only did they violate my patients rights to recieve appropriate treatment but they have also violated HIPPAA laws as well. This is manipulative and inhumane and should not be tolerated. I fear that if I go back that they will retaliate against me and withhold treatment after I sign the contract. This kind of control should not happen. I realize that the DEA needs to monitor the controlled substances but it should not dictate a lack in treatment. Where's our patient rights?? Mine have been violated. What would you all do?? Thank God for my PCP, he is aware of everything and will control my meds until I see the quack. I'm frustrated beyond words. Why is this happening to me??